HyperX’s Hilarious “Fix” For Their Headset Driver Latency Issues

HyperX admits their faults in a new text box

Alex Rowe
4 min readFeb 8, 2023

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HyperX Cloud Alpha Wireless Headset lying on its side on a desk.
Photo taken by the author.

The HyperX Cloud Alpha Wireless launched nearly a year ago — and I so desperately wanted to love it without hesitation. It has an astounding still-unrivaled 300 hour battery life, a comfy industrial design that has stood the test of time, and a brand new huge mic capsule that provides slightly improved voice pickup.

Unfortunately, it launched with some noticeable issues and it still hasn’t recovered from them. I covered these problems in a different article last year, but I’ll sum them up again. Essentially, the custom driver they wrote to enable the bonus features of this headset noticeably slows down its wireless performance.

The headset’s efficient wireless hardware and battery left less room for acoustic tuning inside the ear cups, resulting in a more bass-heavy sound signature. The cramped space and ambitious low power design also meant that HyperX couldn’t include the dedicated hardware surround sound processor from the original Cloud II Wireless model.

HyperX decided to address both of these issues with a special software driver available for free to PC users. Install this driver through Ngenuity, and you can access custom software-based DTS X processing and EQ options. The…

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Alex Rowe
Alex Rowe

Written by Alex Rowe

I write about gaming, tech, music, and their industries. Audio producer, video editor, and former magazine game critic. Look mom, I’m using my English degree!

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