Thanks for the support! I might attempt going down that potentially dark and frustrating road, but their leadership isn’t as publicly outspoken as some other tech/headphone companies, with no easy means of direct or publicly exposed contact like Twitter or an email address.
I could call their New York office’s phone number, but I’d very likely just get in touch with the same social media folks that ignored me through other channels, or their support staff. And I don’t speak any German, which I’d probably have to in order to try and reach their headquarters.
It was a huge blow to have my favorite headphone company just kind of passively shun me, and others I respect, and a big factor in my decision to take a headphone hiatus.