It's common for a tiny percentage of audio gear to have defects/issues due to the nature of mass tech production. Turtle Beach is a large company that sells a lot of headsets, so if you go looking for issues, the chances of seeing posts about them are slightly higher-than-average compared to products that don't sell as well. I've seen the same sort of complaints about HyperX and Razer products even though I've never had a defective one of those either.

I know it sucks, but this sort of thing is why return policies and warranties exist. I hope you were able to get something sorted out with the manufacturer or the store you bought it from.

The same phenomenon happens when games expand from beta test into public availability. When a million people are testing something, the more likely there are to be issues out there. Turtle Beach wouldn't intentionally sell a headset that bricks. That would spell disaster. And they've updated the firmware for these several times since launch, which is always a good sign.

This review is based on one week of heavy use and I had zero technical issues. It accurately represents my experience. I'm very sorry you didn't have a good time with them, but I can only ever report on how it personally went for me during the review process. Based on that time, they're absolutely worth a buy.