Hello, thanks for reading and for the questions.
First, I’ve got good news! You mentioned that your friends own Cloud II’s? The Cloud Alpha is slightly deeper than the Cloud II. So, if you can try on your friends’ Cloud II and you don’t have an issue, you’ll be good to go with the Alpha as well.
This issue hasn’t happened to me with any of HyperX’s headsets…but everyone’s ears are a different shape! Mine are just slightly larger than “average,” diameter wise and the right one sticks out a touch more than the left one. Sometimes the very back of my right ear will hit the inside of an ear cup and that causes comfort issues.
A few headphones use very soft foam inside the cups, like the DT770 and the 600 series from Sennheiser, so even if your ears do touch, they’re bumping into super soft foam and won’t be bothered. It’s much worse when there’s just hard plastic in there.
But I’ve never had a problem with any of HyperX’s pads as they’re all reasonably deep and dense. Even the Cloud Mix, which has their smallest openings, fits just right over my ears.
I’m sorry that you don’t have a way to try out headsets there. I think that every headset company should endeavor to have demo units available, or allow you some kind of return policy in case they don’t fit right. They can’t account for everyone’s head, so it would only make sense as a customer policy.